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Privacy Policy

HomePrivacy Policy
1. INTRODUCTION

South West Storage Solutions LTD (website url address: sw-storage.co.uk) appreciates your business and trust. We are UK based company. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

South West Storage Solutions Ltd (“we”, “us”, or “our”) operates the website https://sw-storage.co.uk/. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services (self-drive van rental and self-storage) and visit our website, and the choices you have associated with that data.

We use your data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We may collect and process several types of personal information when you enquire about or use our services, including:

  • Personal Contact Details: Name, title, address, telephone number, and personal email address.

  • Identity Information: Date of birth, and a copy of your driving licence or passport (required for van rental purposes).

  • Financial Information: Bank account details and payment card information for processing payments.

  • Contract Information: Contract start and end dates.

  • Security Information: CCTV footage recorded at our storage facility for security and crime prevention. Gate access codes.

  • National Insurance Number: This may be collected for van rental purposes only.

  • Vehicle Telematics: For self-drive van rentals, our vehicles may be equipped with systems that provide location, mileage, and diagnostic data for the duration of the rental, as permitted by law.

2. How We Use Your Personal Data
We will only use your personal data for the specific purposes we collected it for. These purposes include:

  • To perform our contract with you: To process your van rental or storage unit booking, manage your account, and take payments.

  • To comply with a legal obligation: For example, keeping financial records.

  • For our legitimate interests (where balanced with your rights): To manage the security of our premises using CCTV, to contact you regarding your booking, and to prevent fraud.

  • With your consent: Where required, to send you promotional marketing communications. You can withdraw this consent at any time.

3. Data Sharing
We will never sell your personal data. We may share it only with trusted third parties essential to providing our services, such as:

  • Payment processing providers.

  • Insurance providers, in the event of a claim (with your consent).

  • Debt collection agencies, if necessary.

  • Government authorities or law enforcement when required by law.

4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.

5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we typically retain customer contract data for 7 years from the end of the contract. CCTV footage is usually retained for no longer than one month.

6. Your Legal Rights
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have rights including:

  • Your right of access – You can ask for copies of your personal information.

  • Your right to rectification – You can ask us to correct inaccurate information.

  • Your right to erasure – You can ask us to delete your personal information in certain circumstances.

  • Your right to restrict processing – You can object to how we use your data in certain circumstances.

  • Your right to data portability – You can ask that we transfer the information you gave us to another organisation, or to you.

  • Your right to object to processing – You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us. You also have the right to lodge a complaint directly with the UK’s supervisory authority for data protection, the Information Commissioner’s Office (ICO).

8. How to Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at: